Brochure Downloads & Covid Operating Procedures
We know it is a mine field selecting the right windows and doors from the right installers, so have a look at some brochures that might help you make that decision.
We provide a range of different products from Aluminium products to UPVC, with a range of different glass products to go in them.
Please see a selection of brochures you can download and digest.
If you don't see the information you are looking for, please call 01246 250 600, and we will
get back to you as soon as possible with your requested information.
***** COVID-19 Updates ****
The information below is designed to help reassure you of our commitment to keeping within safe working guidelines during the COVID-19 Pandemic.
We want to make sure when you order any product or service from HeatGuard that your risks of infection are at the absolute minimum when we eventually come to your home to install your purchase.
Working safely in your home and our commitment to you throughout your installation
As the nation adapts to living and working with COVID-19, the way tradespeople carry out improvements to your home is going to be very different for a while.
We are a Certass registered installer and this guide outlines the measures we are taking to keep you and your family safe during your installation, to give you the confidence to choose us to carry out your home improvement project.
By choosing HeatGuard Windows (a Certass registered installer), you can be sure that you are choosing a company who follows best practice guidelines and delivers a fantastic service. More than 99% of consumers would recommend a Certass-registered contractor. To reassure you in these difficult times, HeatGuard Windows will take full advantage of all the information and advice available to us to keep you and your family as safe as possible during the home improvement process.
How will we keep you safe?Minimise the number of pre-installation visits
Minimise the number of people visiting your home
Maintain social distancing
Keep surfaces clean
Wash hands regularly
Wear appropriate PPE
Bring our own food & drink
Do thorough risk assessments
Agree a plan with you for installation days
Before your installationCan we work in your home?
We will take great caution and implement safety measures when carrying out any work. However, there may be cases where we are unable to enter the property unless it is an emergency
No work should be carried out in key workers’ properties unless it’s an emergency.
No work should be carried out in properties with vulnerable groups unless it’s an emergency.
Where there are no Coronavirus symptoms, installers may carry out work in occupied properties with measures in place.
Installers can carry out work on empty properties safely
with measures in place.
Planning the installation
We will agree with you a plan of where the team will be working, outlining the entrance and exit path, so contact can be avoided wherever possible.
We will agree a work schedule with you and agree times when our installers will arrive on site.
These times may be staggered to
Where possible, any pre-contract property surveys will be completed externally, using PPE and distancing measures.
Surveyors will complete and provide you with a self-assessment to confirm neither parties are suffering from Coronavirus symptoms
During the installation
Our team will wash and sanitise their hands at regular intervals throughout the working day
Surfaces around the working area and in ‘high traffic’ areas such as door handles and shared toilets, will be disinfected before, during and after work is carried out.
The installation team will be fully equipped with PPE in accordance with the current Government Guidance. PPE will be suitably disposed of between jobs and
at the end of each workday.
The installation team will keep distance from you and each other
as much as possible.
The same team will be allocated to your home for each installation visit.
Stay Safe ChecklistComplete the self-assessment form we provide the day before our visits
Reduce our visits by sending us photos and taking rough measurements
Tell us if anyone in your home is above ‘medium risk’
Help us to plan your installation using email, phone and video calls
Don’t shake our hands – a smile is enough!
Let us know if any of your family start to feel unwell whilst we are installing in your home
Help us work room to room Don’t invite visitors or other tradespeople to your home during the installation
Keep your family and pets in separate rooms to where the work is being done
Don’t offer us food and drink (we won’t be offended!)
Keep agreed entrance and exit paths clear
Maintain a distance of 2 metres from our team
Disinfect surfaces around the work area before we arrive
Disinfect high traffic areas such as door handles & shared toilets before we arrive
After the installation
We take extra precautions after your installation has been completed, to avoid additional visits and so your family can start enjoying your new space straight away
We will carry out a final clean down, disinfecting all areas where work
has been carried out.
To avoid an additional visit to the house by the surveyor, our installers will carry out the final inspection on completion of the installation. They will record the work through images and video footage which will then be forwarded on to the surveyor.
Once the installation has been registered, you will receive your Building Regulation Compliance Certificate from Certass.